20 July 2026 | New Delhi, India: JW Marriott New Delhi Aerocity is delighted to announce
the appointment of Ishvi as its new Director of Quality. In this strategic leadership role,
she will oversee the hotel’s quality function, driving operational excellence, elevating
guest satisfaction, and fostering a culture of continuous improvement that further
strengthens the hotel’s commitment to delivering exceptional luxury hospitality
experiences.
With over eight years of experience in luxury hospitality, Ishvi has built a career centred
on operational excellence, guest experience and service leadership. She began her
hospitality journey with Marriott International as a Voyager in Rooms Operations at
Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, where she developed
a strong foundation in the brand’s culture of service excellence. She subsequently
broadened her expertise across leading luxury hospitality brands, gaining valuable
operational and pre-opening experience before returning to Marriott as Assistant Front Office Manager at JW Marriott Chandigarh. Recognised for her strong leadership and
operational acumen, she was elevated to Front Office Manager, where she played a key role in enhancing guest satisfaction, strengthening operational efficiencies and leading high-performing teams. Throughout her career, she has demonstrated expertise in luxury hotel operations, guest experience management, quality assurance, service
recovery, team development and operational excellence. Recognised as an LQA STAR
Performer, Ishvi is known for her unwavering commitment to upholding the highest
standards of quality and delivering exceptional guest experiences.
A collaborative and people-focused leader, Ishvi believes that exceptional guest
experiences are built through empowered teams, operational discipline and a culture of
continuous learning. Her leadership philosophy centres on fostering accountability,
nurturing talent and creating an environment where service excellence becomes a
shared commitment across every department.
In her new role, Ishvi will lead the hotel’s Quality function, overseeing quality assurance,
guest satisfaction, operational audits, brand compliance and continuous improvement
initiatives. Working closely with the Director of Operations and the leadership team, shewill focus on strengthening service standards, driving process excellence and ensuring
every guest interaction reflects the thoughtful, intuitive hospitality synonymous with the
JW Marriott brand.
Speaking on her appointment, Ishvi said,
“I am honoured to join JW Marriott New Delhi
Aerocity, a hotel renowned for its commitment to exceptional hospitality and operational
excellence. Marriott’s culture of putting people first and its unwavering focus on creating
meaningful guest experiences have always inspired me. I look forward to collaborating
with the talented team to further strengthen our quality culture, elevate service
standards and continue delivering the thoughtful hospitality that defines the JW Marriott
Brand.
”
Commenting on the appointment, Vishal Singh, General Manager, JW Marriott New
Delhi Aerocity, said,
“We are delighted to welcome Ishvi to our leadership team.
Having begun her journey with Marriott, she brings with her a deep understanding of our
culture, service philosophy, and unwavering commitment to excellence. Her strong
operational expertise, collaborative leadership style, and passion for continuous
improvement position her exceptionally well to lead our Quality function. We are
confident that she will further strengthen our commitment to delivering enriching and
memorable experiences for every guest.
”
Ishvi’s appointment reflects JW Marriott New Delhi Aerocity’s continued investment in
operational and service excellence. As the hotel continues to set benchmarks in luxury
hospitality, her leadership will play a pivotal role in elevating quality standards,
strengthening operational performance, and delivering the exceptional experiences that
define the JW Marriott brand
